The best way to find out the status of your order is to visit our order tracking page HERE. All you have to do is enter your order number and your email address, and the system will display the progress and status of your order in real-time.
Depending on what items you purchase (and which of our warehouses it's coming from), your order will be processed and shipped out within just a few days. The exact processing times also vary depending on our current order volumes.
We will send you an automated shipment notification as soon as your order is sent out, so keep an eye on your email inbox (and make sure that incoming messages from 'email@example.com' aren't going into your spam folder!)
Due to the large order volumes during busy periods, it sometimes might take a bit longer to process your order, so please be patient and we promise it will be worth it!
For the majority of our products, your shipping rate is calculated during checkout, based on the destination and the weight of the items in your cart. The calculations are plugged in directly with the shipping services like USPS, Canada Post, UPS, Fedex, etc. and you pay exactly what the shipping service charges (and we don't mark it up).
For some products, we offer flat rate shipping, or even free shipping for certain destination countries. These special shipping rates are marked in the individual product descriptions of those particular products.
We are adding new shipping options all the time in order to make your shopping experience as complete as possible. If you would like to request a custom shipping alternative for your order, please contact us directly by email at firstname.lastname@example.org.
Most of the items we sell ship with tracking service, and so we generally provide you with your order tracking info as soon as your order has shipped. But before you email us requesting the tracking info for your order, please first check your inbox to see if you have already received an automated shipment notification email from us (from shop@jitsmagazine specifically), which will, in most cases, already provide you with your tracking info, along with a direct link to your package tracking. Alternatively, you can check our order tracking page HERE. All you have to do is enter your order number and your email address, and if your order has tracking, the system will display the progress and status of your order in real-time.
If you have just finished placing your order and we have not yet shipped it out because we are still processing your order, then tracking info does not yet exist for your shipment... but rest assured, your tracking number will be generated soon, at which point you will receive an automated shipment notification email from email@example.com with your shipment confirmation and relevant details.
* NOTE: Some select items ship via carriers or services that unfortunately don't offer tracking. In those cases, we are at the mercy of your country's postal service, and must simply play the waiting game. In our experience, although these specific service methods can sometimes take a little while to get your item to you, they are always reliable.
Yes, perfectly normal, not to worry. We ship different items from different warehouses, so if you've ordered multiple items, there is a good chance they will arrive to you separately, and perhaps on different days (with different tracking numbers, if applicable). For all items shipped with tracking, you will receive an automated email confirmation with the tracking info once it's shipped.
We offer free shipping on many of our products to select countries including USA, Canada, Brazil, UK and Australia. Make sure to check the product description on any items you're interested in purchasing, and there you will find product-specific shipping details.
Please make sure to TRIPLE CHECK your shipping address before you place your order. Your shipping address should have NO typos or errors, as we will ship to whatever address you input into our shopping cart form, and there's no way for us to know whether you entered it correctly or not.
When your order is en-route, it's always a good idea to keep track of your tracking progress. Depending on the size and value of your package, you may need to be home to accept it. More often than not, if you're not home when delivery is attempted, the postal service or carrier will leave a notification at your door asking you to schedule another time for delivery, or asking you to come pick up your package at the local post office.
If you provide an incorrect shipping address at the time of placing your order, or if the postal service or carrier attempts to delivery your order without success because you are not available to accept your package and then fail to collect it from your local post office, then the postal service or carrier may record your package as undeliverable. The package will likely then be returned to us, at which point we will need to get in touch with you to determine how to get your order to you, whether that means charging a new shipping fee and re-shipping to a corrected address, or to a different address altogether (or alternatively refunding your order minus your original shipping charge).
All orders are charged in US Dollars, so if you are purchasing from outside the US, your credit card statement will reflect the order value in your local currency (calculated by your bank or credit card company at their exchange rate).
Yes, of course! We are a truly international shop, and we sell to customers from all over the world. Just make sure to check that we ship the specific items you want to your specific country by reading the product descriptions.
In general, if you'd like to add items to an existing order, it's easiest to simply place another order for the additional items. If in doubt, just send us a quick message, and we'll be happy to help you out with it.
If you have a JitsShop discount code (AKA coupon code / promo code), all you have to do is enter it into the 'discount code' text field in the shopping cart checkout page when you're entering your shipping info. Then once you continue through to select your shipping method, your discount will be automatically applied. If you have any questions, just send us a quick message and we'll be happy to help you out.
Depending on the destination, some orders may be subject to import duties upon receiving the items. These duties are not always charged, and are determined by your local/national postal service. We try our best to mark your packages with information that will minimize the risk of being charged import duties, but it is sometimes unavoidable. If you do end up getting charged import duties though, that cost is understandably your responsibility and is outside the scope of our control or responsibility.
If you would like to request a return, please contact us directly by email at firstname.lastname@example.org within 7 days of receiving your items. Make sure to include your order details (date, item, order number). We will make every effort to ensure that you are happy with your purchases and with our service. In general, if you received the wrong item, we will replace it with the right one, or if an item is defective, we will replace it with a new one, and if all else fails, we will process a refund for your payment. If you are unsure about sizing, please contact us before placing your order, as we will generally not replace an item if it is in fact the correct item you ordered and it is not defective. We try to look at returns in as practical a manner as possible - we always want to be fair and reasonable. So if your return request is fair and reasonable, then we've got you covered!
If we have approved a refund for your purchase, we will confirm with you as soon as it's been processed, and the funds will be returned to your original payment method (eg. credit card or PayPal). Your funds will then usually arrive within just 3 to 5 days, if not sooner.
Good question! We LOVE when our customers rate and review our products, as it helps other shoppers make informed purchasing decisions, and it helps us ensure that we are offering the very best products possible.
If you've purchased an item from JitsShop and would like to submit a rating or review, all you have to do is find the product you ordered here on JitsShop.com, and at the bottom of the product page you'll see a reviews section where you can enter your star-rating and include a written review.
From time to time we randomly select a user from our list of customers that have submitted reviews, and send the winner a prize of one of our best-selling products, just to show our appreciation for providing your feedback (this is independent of the temperature of the rating or review itself, as we appreciate all feedback, whether it be positive or negative).
You can read product reviews at the bottom of each individual product page. If you are looking at a product that doesn't have any reviews yet, then that's your cue to order it and be the first to review it! Other shoppers are counting on you!
Any size-specific items will generally provide sizing info or a sizing chart on the individual product page (sometimes in the product description, and sometimes in the product photos). If you are unsure about which size to order, just send us a quick message before placing your order, and we'll do our best to help you choose the right size for you.
If an item is sold out, it generally means that it's quite popular, so we will likely be getting more in soon. Some items are small-batch or limited-run, so once they are sold out, then that's it (but we always make that very clear in the product description if that's the case). If you are in doubt about any particular item, just send us a quick message and we'll do our best to help you out.
Yes, depending on the product. Just send us a quick message and we'll be happy to open the discussion. We are sometimes even able to develop custom gear for your academy or store, depending on quantities.